Shipping is only estimated till the order is invoiced and may change due to many factors including but not limited to additional UPS fees from additional zone fees, dimensional weight fees, or additional UPS fees charged to us and not calculated till the final package is processed, weight changes due to packaging, or options required for delivery etc.
Any orders shipping to an international location may have duties, taxes and brokerage fees due at delivery.
Delivery;Title; Risk of Loss. Title to products passes to the Customer on shipment from our facility. US Sander LLC shall not be liable for any delays in delivery beyond the reasonable control of US Sander including, but not limited to, delays caused by unavailability or shortages of product components from US Sander LLC suppliers, natural disasters, acts of war, acts or omissions of Customer, fire, strike, riot, governmental interference, unavailability or shortage of materials, labor, telecommunications, fuel or power through normal commercial channels at customary and reasonable rates, failure or destruction of plant or equipment arising from any cause whatsoever, transportation failures or computer-related transmission failures.
We offer free shipping for online orders shipping to the 48 contiguous states (not Alaska, Hawaii or international destinations). Orders with free shipping may take a few days to process during busy times - if you need the items quickly, select a different shipping method.
Free shipping is for orders placed online only. Orders paced by phone, fax or email will be charged shipping.
While we try to keep most common items in stock, we sometimes run out due to unexpected high demand or supply delays. If this is the case, you will see a notice at checkout indicating certain items are not in stock. An estimated shipment date is provided, but this is not a firm date. (This date is based on how long it typically takes to get the item, and does not take into account inventory we have ordered but not gotten yet. Typically items will ship sooner, but in some cases later, than the estimated date.)
For domestic orders, you will be given 3 options:
- Ship what is in stock now, and the backordered items when available.*
- Ship everything together when it is all available
- Ship what is in stock and cancel the backordered items
* If this option is chosen, backorders will ship when all the items are available. They will ship by ground, even if you chose a faster shipping method at checkout (the first shipment is sent by your chosen shipping method, but not the backorders).
For smaller orders there is a fee for shipping stock and backordered items later. This fee is to help offset the shipping costs for the second shipment.
For international orders, we will always ship complete when everything is available.
All Returns must be within 30 days, have an RMA# or original invoice copy, and reason for return included with your return. Any credit issued will be refunded back to your original payment method unless otherwise stated with the return. Non stocking, special order, electrical or equipment items are not returnable. A 30% restocking charge may be applied. Call for further exclusions and details. After 30 days returns will not be accepted. Returns without paperwork with the return will receive 100% restocking fee. Shipping fees are non-refundable. Return shipping is the customer's responsibility, and will not be paid by US Sander.
If you have a PayPal account you may want to use them to create and pay for a return label with the US Mail or UPS.
Small packages under one pound can ship US Mail First Class Parcel without insurance for about $4.00. This is your cheapest and slowest option for small items.
Address for UPS/Fed Ex:
US Sander LLC
4131 Highway Route 20
Esperance, NY 12066
Address for Mail:
US Sander LLC
P O Box 335
Esperance, NY 12066