Terms & Conditions

All sales are subject to the following terms & conditions.  Other terms and conditions may apply.  Call for further details.

Acceptance. Your acceptance of each and all of these terms and conditions shall be indicated by any of the following, whichever occurs first:
a. By clicking the “I ACCEPT” button when placing an online order during checkout;
b. By your written acknowledgement of these terms and conditions;
c. By your acceptance of any shipment of any part of the items specified for purchase or delivery by you to US Sander;
d. By your placing any order for products or services over this Website, Phone, Email, Fax; or
e. Any other act or expression of acceptance by you.

These written Terms and Conditions constitute the entire and exclusive agreement between the Customer and US Sander LLC regarding the purchase of products and services. No employee, customer service representative, or agent of US Sander LLC has the authority to verbally alter, waive, extend, or modify these terms. Any changes, modifications, or waivers to these terms must be made explicitly in writing and signed by an authorized manager or officer of US Sander LLC. Verbal agreements or assurances by phone, text, or in-person conversation are non-binding and invalid.

General

All prices and availability are subject to change without notice. Some items are not in stock, and may take longer to get.

We are not able to research special parts. This is time consuming and subject to problems. If you call us with the manufacturer's part number, in most cases we will be able to special order it for you. There are a few manufacturers we do not handle parts for, such as Primatech nailers. All special order items require payment in advance.

Internet Orders

We make no guarantee that any items listed on our site will be available or in stock. If any items on your order are out of stock, the entire order will be placed on hold until all items are ready to ship. If these items showed in stock at the time your order was placed, we will send you an email notifying you of the delay.
You can have us ship the in-stock items at any time. You can then either cancel the out of stock items, or they will be placed on back order. If the items are not in stock and will be out of stock for an extended period we may ship the in stock items and back order the out of stock items. If they are back ordered, you will have to pay the additional shipping cost when they do ship. Shipping is only estimated till the order is invoiced and may change due to many factors including but not limited to additional UPS fees from additional zone fees, dimensional weight fees, or additional UPS fees charged to us and not calculated till the final package is processed, weight changes due to packaging, etc.

Payment is by credit card. Your card will be authorized for the order total when you place it. Your card will be charged for the invoice amount when items ship. Therefore, you are only charged for the items that ship, when they ship.
When you place an order, your credit card information will be transmitted to our payment processor, where it is saved to be charged when the order ships.

Phone Orders

By calling and placing an order with us, you are authorizing us to ship the items to you and agreeing to pay for them. Coupon codes are not valid on phone orders: they are for internet orders only. 

Phone orders must be placed using our part numbers.  If our part numbers are not given we will as a courtesy and time permitting look up part numbers for you.  When we look up a part number we do not guarantee that it will be the correct part you need, only that based on your description it is what we believe you require.  We only guarantee that the item we send matches the corresponding part number invoiced.  If this item is not what you require you will be responsible for return shipping.  Please order by our part number.

Payment is by credit card or COD. Unless you specify otherwise, we will keep your credit card on file for your convenience on future orders.
COD orders will be subject to a COD fee. If you refuse a COD shipment, we will not ship anything to you until you pay the fees associated with the COD shipment. If you refuse a COD shipment twice, we will not ship COD to you again.

Order Cancellations and Modifications

Once an order has been submitted through the Website or placed via Phone, Email, or Fax, it enters our automated fulfillment system immediately. Therefore, orders may not be able to be canceled, changed, or modified once placed except as expressly permitted under our Back Order policy. If you wish to return an item after it ships, it will be subject to our standard Return Policy, including any applicable restocking and return shipping fees.

Shipping

Shipping is only estimated till the order is invoiced and may change due to many factors including but not limited to additional UPS fees from additional zone fees, dimensional weight fees, or additional UPS fees charged to us and not calculated till the final package is processed, weight changes due to packaging, or options required for delivery etc.

Delivery;Title; Risk of Loss. Title to products passes to the Customer on shipment from our facility.  US Sander LLC shall not be liable for any delays in delivery beyond the reasonable control of US Sander including, but not limited to, delays caused by unavailability or shortages of product components from US Sander LLC suppliers, natural disasters, acts of war, acts or omissions of Customer, fire, strike, riot, governmental interference, unavailability or shortage of materials, labor, telecommunications, fuel or power through normal commercial channels at customary and reasonable rates, failure or destruction of plant or equipment arising from any cause whatsoever, transportation failures or computer-related transmission failures.

Proof of Delivery

US Sander LLC relies on third-party carriers (UPS, FedEx, US Mail, etc.) to deliver shipments. The carrier’s electronic tracking status indicating a package has been "Delivered" serves as conclusive and binding proof of delivery to the Customer. US Sander LLC is not responsible for packages stolen, lost, or misplaced after the carrier has marked the package as delivered.

Free Shipping

We offer free ground shipping for online orders meeting certain requirements or other promotions and offering when shipping to the 48 contiguous states (not Alaska, Hawaii or international destinations). Orders with free shipping may take a few days to process during busy times - if you need the items quickly, select a different shipping method.

Free shipping is for orders placed online only meeting certain requirements.  Orders paced by phone, fax or email will be charged shipping, unless meeting other promotions or offerings.

You must select the free shipping option at checkout for this to apply. Free shipping orders will ship by US Mail, UPS, FedEx, or a carrier of our choosing.

Back Orders

While we try to keep most common items in stock, we sometimes run out due to unexpected high demand or supply delays. If this is the case, you will see a notice at checkout indicating certain items are not in stock. An estimated shipment date is provided, but this is not a firm date. (This date is based on how long it typically takes to get the item, and does not take into account inventory we have ordered but not gotten yet. Typically items will ship sooner, but in some cases later, than the estimated date.)

For domestic orders, you will be given 3 options:

• Ship what is in stock now, and the back ordered items when available.*
• Ship everything together when it is all available
• Ship what is in stock and cancel the back ordered items

* If this option is chosen, back orders will ship when all the items are available. They will ship by ground, even if you chose a faster shipping method at checkout (the first shipment is sent by your chosen shipping method, but not the back orders).

For smaller orders there is a fee for shipping stock and back ordered items later. This fee is to help offset the shipping costs for the second shipment.

For international orders, we will always ship complete when everything is available.

Ship With

Once an order has been placed, it cannot be added to. However, we do have another option - a new order can be placed that will ship with the original. Each order will have its own invoice and payment, but will ship together. There is no charge for this, but the shipping will sometimes be more than originally quoted (due to the increased weight and size). When shipping internationally, there will be a single Commercial Invoice for all items in the shipment.

Note that if some items on one of the orders are not in stock, it could delay shipment of both orders.

We will often automatically ship multiple orders together, unless it will cause a delay. This helps keep shipping costs low for us and our customers.

The ship with option may not always be available at checkout, even when you have an open order. There are a few reasons for this:

• The shipping method for the original order does not allow ship with (you cannot ship with an order that is shipping with another order)
• The order has already been packed
• The order has a different shipping address (Both orders must have the same shipping address to ship together)
• The order was not placed on our website, or was placed by a different user. Phone orders will not be visible on the website.
  
• You are not logged in. To use the ship with feature, you must be logged in when placing both orders.
  

Drop Shipments

Certain items on our website may be drop-shipped directly from our third-party vendors and partner suppliers to get the items to you faster than coming into our warehouse first. However, once we transmit your order to the vendor, fulfillment, processing, and shipping schedules are managed entirely by that third party. We do not maintain physical control over these inventory stocks or shipping operations and cannot guarantee exact delivery dates or time frames. Delivery estimates provided at checkout are approximate. Unforeseen carrier issues, supplier backlogs, or transit delays may occur. We are not liable or responsible for any delays in shipment delivery caused by third-party vendors or external shipping carriers. Because drop-ship orders are submitted immediately to our vendors for automated processing, drop-ship orders cannot be modified, canceled, or refunded once the purchase order has been placed with the vendor.

Fulfillment and Shipping Errors

If an item is shipped incorrectly due to a fulfillment or inventory error (including errors originating from third-party vendors or drop-shipping partners), we will work to replace it with the correct item. Corrective replacements are processed through our standard shipping channels and time frames. We are not liable or responsible for third-party vendor delays, inventory discrepancies, or transit times related to corrected shipments. We reserve the right to require the incorrect item to be returned to us (or our designated vendor/facility) and inspected before we ship out the replacement item. We will provide further instructions when a return is required. All other standard terms, conditions, limitations of liability, and return policies set forth on this website remain in full effect.

Damaged Shipments and Transit Claims

The Customer must thoroughly inspect all packages and products immediately upon delivery.  Any claims for items damaged in transit, crushed packaging, or missing components must be reported to US Sander LLC customer support within three (3) business days of the delivery date indicated by the carrier's tracking status. Failure to report transit damage within this 3-day window constitutes full acceptance of the goods, and US Sander LLC will be unable to process a replacement, credit, or carrier claim. To process a damage claim, the Customer must provide photographic evidence. You must email customer support clear photos of:

1. The exterior shipping box showing the carrier label, the damage to the box, and marking on bottom of the box.
2. The interior packaging materials (bubble wrap, paper, etc.).
3. The damaged item itself, clearly showing the broken or defective area.

The Customer must retain all original shipping boxes, packing materials, and the damaged items until the claim is fully resolved. Do not throw anything away. Shipping carriers frequently reserve the right to physically inspect the damaged package at the delivery address before approving a claim. Discarding packaging materials will result in an immediate denial of your claim. Once the required documentation is received and verified, US Sander LLC will initiate a claim with the carrier. We will work to ship out replacement items through our normal standard ground shipping channels. US Sander LLC is not responsible for expediting replacement shipments or compensating the Customer for labor downtime or project delays resulting from carrier transit damage.

Payment

Payment is to be made in advance of shipping your order. We do not offer open accounts. Credit card payment is preferred.  Personal or business checks must clear our bank first before we will ship.  This could take up to two weeks additional to clear our bank. When you place an order, a temporary authorization hold for the estimated order total will be placed on your credit card by your financial institution. This is not a charge. The actual charge is processed for the invoiced amount when the items ship. US Sander LLC is not responsible for any overdraft or bank fees resulting from these standard authorization holds. To protect against unauthorized credit card use and fraudulent chargebacks, US Sander LLC reserves the right to require that the billing address and shipping address match, or to request additional identification verification before processing an order. We reserve the right to cancel any order that fails our fraud screening protocols without liability.

Chargebacks and Payment Disputes

Sales Tax

US Sander must collect sales tax for orders shipping to certain states. The only exception is if we have a valid tax exempt certificate on file. If we do not collect sales tax on an order, that does not mean sales tax is not due. For orders shipping to states in which we do not collect sales tax, the purchaser is responsible to file and remit the sales tax.

Sales delivered or sourced to Washington:

Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

Sales delivered or sourced to other states:

Sales or use tax may be due on certain purchases delivered or sourced to your state. You may be required to file a use tax return when sales tax is not paid at the time of purchase. It is your responsibility to comply with the sales tax laws of your state if sales tax was not charged at checkout.

International Sales

Products shipped outside of the U.S. may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation ("Import Fees"). You are responsible for paying all Import Fees.  You are the person responsible for the import clearance of products shipped outside of the U.S. ("importer of record"), unless the laws of the country of importation require that someone else serves as the importer of record. In that case, you give permission for US Sander to designate an importer of record. You also authorize US Sander to designate a carrier ("Designated Carrier") to act as your direct or indirect representative/agent with the relevant customs, postal, and tax authorities, to clear your products, to process and pay on your behalf any Import Fees charged for your products ("Actual Import Fees"), and to process any amendments, invalidations, or duty refunds or remissions related to the importation of your products.  You agree that the Designated Carrier may disclose to US Sander the amount of Actual Import Fees for the products purchased from US Sander. Following shipment of your order, you may contact the Designated Carrier specified in your invoice to obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance.

Customs Brokers

All shipments will use the carrier's customs broker for import clearance by default. If you would like to use your own customs broker, please contact us to have your account set up to use this broker. This will apply to all shipments by FedEx and freight carriers. To use your own customs broker on UPS shipments, you will need to contact UPS directly. USPS (US Mail) does not allow using your own customs broker.

New Machines

All purchases of machines, tools and equipment are strictly final. We do not accept returns, issue refunds, or permit exchanges once a machine has been purchased. Please review all product specifications, descriptions, and compatibility details carefully before completing your purchase.  Any new machine not in stock must be paid for before we will order it. New machine orders cannot be canceled after we have ordered them. New machine warranties will be subject to the manufacturer's terms & conditions.

Used Machines

Used machines are sold as is with no warranty. We guarantee they will run and operate. There are no returns on used machines.

Rebuilt Machines

Rebuilt machines have been inspected and any worn parts replaced, as well as all the bearings. They come with a 30 day warranty.

Surplus Inventory

Surplus inventory is sold as is, with no warranty or guarantee. We do not allow returns on surplus inventory. The only exception is where the wrong lot was sent or the wrong photo used to display the item. No other returns will be allowed.

Sale Items

We occasionally run sales or specials on items. These sales apply to in stock items only. No backorders, rain checks or substitutions will be allowed on sale items. The in stock quantity displayed is the quantity that was available when the website was last updated. This information is updated every couple of days. We reserve the right to limit quantities on any sale items. Availability of items may change until the product is shipped. Returns of sale items will be subject to a restocking fee. While we make every effort to ensure accurate information, misprints will sometimes occur. Be sure to check pricing and package quantities when ordering. Some sale prices will have minimum purchase quantities: you must purchase the minimum to get the sale price. Some prices are only available online.

Used Parts

We sometimes sell used parts. Used parts are not returnable unless defective. Used parts will be in usable condition, but will show some signs of wear & use.

Sending Items to us

If you send machines or parts to us for repair, make sure to include your name, address and phone number, along with what you want done. If you do not, we will not be responsible for any items lost in our warehouse. If you send in drums, please indicate why you are sending them in. We get in a lot of drums, some for recovery, others to be balanced, and some are cores. If you do not send paperwork, it takes us longer to find out what it is here for, and it will take longer for you to get it back. You are responsible for shipping charges, proper packaging, tracking, and insurance.

Returns

All returns are subject to a restocking fee. We do not accept any returns without a RMA number.  Along with the RMA send a copy of the original invoice. Returns without paperwork will be subject to a 100% restocking fee.  No items can be returned after 30 days unless otherwise specified or the item is defective. Special order items cannot be returned. Some items may not be returned such as special order items, non stocking items, electrical items, and machines. You are responsible for shipping charges, proper packaging, tracking, and insurance to US Sander for inspection.  Shipping charges are non-refundable.  Any credit on account will expire one year from issue date.

The UFO and Diamond Jet dust system have a 100% satisfaction guarantee. Contact us for more information.

Refused Orders

If a refused shipment is returned to our facility in its original, unopened condition, we will process a refund to the payment method on file. However, the Customer is fully responsible, all outbound shipping costs, carrier return penalties, and restocking fees will be automatically deducted from your final refund. If these shipping fees exceed the total value of the order, no refund will be issued, and your credit card on file will be charged for the remaining balance.  Refused shipments will also be considered returned without a RMA and will fall under the return terms and conditions of US Sander LLC.  This policy also applies to shipments that are returned to us by the carrier after multiple failed delivery attempts due to the customer providing an incorrect address, failing to sign for a package when required, or being unavailable to receive the shipment.

Repairs

We offer a repair service for some machines. We reserve the right to refuse to repair a machine for any reason. Transportation to and from US Sander will be the customer's responsibility. In the event that a customer requests a machine be shipped to them, US Sander works with several common carriers. The customer will be responsible for any shipping fees and packaging costs.

When parts are replaced, the old ones are discarded. If you would like the old parts returned to you instead, you must specify this before the repair is started.

Some symptoms, such as chatter, are difficult to diagnose and repair. We make no guarantee that we will be able to find or fix the problem. In the event that we are unable to fix the problem, the customer will still be responsible to pay the costs of parts and labor.

Due to seasonal high demand, we make no guaranty of completion time. Any dates you are given are only estimates. US Sander shall not be responsible for any loss incurred due to delays in the repair.

In the event a machine we have repaired fails, eligibility for warranty will be determined by US Sander. Transportation to US Sander is the customer's responsibility. After we have assessed, we may determine to cover the costs of returning the machine to the customer. We will not reimburse the costs for the customer to send the machine to US Sander. Further terms for warranties can be found below under the section titled Repair Disclaimer of Warranty

Warranties

Items made by US Sander

All broken or defective items are to be examined by a US Sander representative. If the item is found to be truly defective, we will repair or replace it at our option. In some cases we may refund your money.  We will not warranty any item that was broken through negligence or abuse. Normal wear and tear on items that are considered consumable etc. are not under warranty. You are responsible for shipping charges, proper packaging, tracking, and insurance to US Sander for inspection.  Other specific warranties will apply depending on the item purchased.

Items made by a different manufacturer

Warranties on items not made by US Sander will be subject to the manufacturer's warranty policy. If the manufacturer does not authorize a warranty repair, we will not be responsible for any repair or replacement costs. Most manufacturers do not warranty electrical items. We will not warranty any item that was broken through negligence or abuse. Normal wear and tear on items that are considered consumable etc. are not under warranty. You are responsible for shipping charges, proper packaging, tracking, and insurance to US Sander for inspection.
Warranties; Limitation of Liability. CUSTOMER REPRESENTS, ACKNOWLEDGES AND AGREES THAT US Sander LLC HAS NOT MADE ANY REPRESENTATIONS OR WARRANTIES, DIRECT OR INDIRECT, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION, THE DESIGN OR CONDITION OF ANY PRODUCT, OR ANY PRODUCT’S MERCHANTABILITY OR ITS SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, THE QUALITY OF THE MATERIAL OR WORKMANSHIP OF ANY PRODUCT, AND ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED HEREBY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL US Sander LLC BE LIABLE TO CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR ANY PRODUCT PROVIDED TO CUSTOMER, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, OR LOSS OF USE, EVEN IF HALO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED UPON BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE OR OTHERWISE.

Repair Disclaimer of Warranty

DISCLAIMER OF WARRANTY: To the maximum extent permitted by applicable law, repaired products and services are provided “as is” without warranties, conditions, representations or guaranties of any kind, either expressed, implied, statutory or otherwise, including but not limited to, any implied warranties or conditions of merchantability, satisfactory quality, title, noninfringement or fitness for a particular purpose. US Sander LLC does not warrant the operation of its offerings will be uninterrupted or error free. You bear the entire risk as to the results, quality and performance of the service should the service prove defective. No oral or written information or advice given by an US Sander LLC authorized representative shall create a warranty. This disclaimer of warranty constitutes an essential part of the license agreement.  You are advised to not solely rely on the repaired products and services for any reason.

Website content and materials

The information on this Website is for information purposes only. It is believed to be reliable, but we do not warrant its completeness, timeliness or accuracy.  Pricing may change at anytime. User accesses, uses, and relies upon such content at User’s own risk. Please seek the advice of professionals as necessary regarding the evaluation of any content on this Website.  Repairs should only be done by trained factory personnel.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.

You are strictly prohibited from unauthorized use of our systems or this website, including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information posted to this Website.

You acknowledge that we may disclose and transfer any information that you provide through this Website to (i) any company within the US Sander LLC group, its affiliates, agents or information providers; (ii) to any other person or entity with your consent; or (iii) if we have a right or duty to disclose or are permitted or compelled to so disclose such information by law. You consent to the transmission, transfer or processing of such information to, or through, any country in the world, as we deem necessary or appropriate, and by using and providing information through this Website you agree to such transfers.

Use of this Website may be monitored, tracked and recorded. Anyone using this Website expressly consents to such monitoring, tracking and recording. You are responsible for being familiar with the current version of these Terms and Conditions posted on the Website.

US Sander LLC will not be held responsible for Customer ordering the wrong product(s).
Pricing may change at anytime. While we strive for absolute accuracy, US Sander LLC does not warrant that product descriptions, photographs, pricing, or other content on this Website are error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical or system error, US Sander LLC reserves the right to refuse or cancel any orders placed for that product, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged, we will immediately issue a full refund to your card.