Privacy
We understand your privacy is a concern.
We strive to keep junk mail to a minimum, but will from time to time send out specials and new product information.
We will never sell your personal information.
1. Information We Collect
We collect information you provide directly to us when you interact with our website, place an order, or communicate with us.
- Personal Identifiers: Name, billing address, shipping address, email address, phone number, and fax number.
- Financial Information: Credit card numbers or other payment details. (Note: This data is transmitted securely and directly to our payment processor, not stored on our internal servers).
- Commercial Information: Products viewed, items added to your cart, and full purchase/order history.
- Technical & Usage Data: IP address, browser type, cookies, and data regarding how you navigate our website.
2. How We Use Your Information
We use the information we collect to operate our business and provide you with products and services, specifically to:
- Process, invoice, ship, and track your orders.
- Charge your credit card upon shipment or process COD orders.
- Communicate with you about order statuses, backorders, or shipping delays.
- Respond to customer service inquiries or look up part numbers.
- Prevent fraudulent transactions, unauthorized chargebacks, and security breaches.
- Send optional marketing emails or coupon codes (which you can opt out of at any time).
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted partners necessary to fulfill your orders:
- Fulfillment and Drop-Shipping Partners: We share your name, shipping address, phone number, and ordered items with third-party manufacturers or vendors to ship items directly to you.
- Payment Processors: Your credit card and billing details are sent securely to our third-party payment gateway to authorize and charge your account.
- Shipping Carriers: We share your delivery details with UPS, FedEx, US Mail, or other carriers to execute physical delivery.
- Legal Requirements: We may disclose your information if required by law, to enforce our Terms & Conditions, or to protect against legal liability, fraud, or groundless chargebacks.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow our site to remember items in your shopping cart, recognize you when you log in, and analyze site traffic. You can disable cookies through your browser settings, but doing so may limit your ability to place online orders or use features like "Ship With."
5. Data Security
We implement industry-standard physical, electronic, and administrative security measures to protect your personal data. When you place an online order, your credit card information is encrypted and transmitted using Secure Socket Layer (SSL) technology directly to our payment processor.
6. Your Rights and Choices
- Account Information: You can log into your account at any time to update your name, billing/shipping addresses, and contact information.
- Opting Out: You can opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of our emails.
- Credit Card on File: If you place a phone order and we save your credit card on file for future convenience, you may request its removal at any time by calling our customer service.
7. Children's Privacy
Our website is intended for commercial, professional, and adult consumer use. We do not knowingly collect personal information from children under the age of 13 (or 16 in certain jurisdictions).
8. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting to the website. Your continued use of the website or placement of orders constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:
- US Sander LLC
- (518) 875-6124
- 4131 Highway Route 20
Esperance, NY 12066